ORDERS & SHIPPING

Delivery Methods:

We offer shipping Australia wide via Courier and Australia Post eParcel services. All orders are fully registered and tracked, someone must be available to receive the delivery at the provided shipping address. Deliveries are not typically eligible for Safe Drop or Authority to Leave.

If no one is available when delivery is attempted, your delivery will generally be made available for collection from your local courier depot or Post Office. Redelivery, redirection, or returned deliveries may not be available and may incur additional fees.

 

Order Dispatch:

We generally have fully paid, in-stock orders picked, processed, and waiting to be collected by the delivery partner in 1 business day. It can take an extra day for your order to be collected by the delivery partner and for your tracking to become active.

For orders placed at the end of the week, on weekends, or public holidays (in VIC, NSW, and Nationally) we aim to dispatch on the next business day however may require an additional 1-2 business days.

Large orders or orders with large items may be split into multiple packages due to OH&S requirements. Although these are generally delivered together, due to logistical limitations we cannot guarantee that all articles will be delivered at the same time.

 

Tracking:

Once your order has been dispatched you will be sent an email with your tracking information.

To track your order, enter the tracking number on the appropriate courier's website or call their customer support teams.

Australia Post eParcel
Phone: 13 76 78
Monday to Friday: 8am - 6pm

Star Track
Phone: 13 23 45
Monday to Friday: 8am - 6pm

 

CANCELLATIONS